Terms and Conditions

Our Guarantee

Customer satisfaction is our number one priority. If  for any reason, you are not 100% satisfied with your purchase, please  return item to us within 14 days of postmark. Jewelry item must be in  its original condition and packaging, with the invoice included, for  refund. Please notify us regarding a return via email at creativewirewear@cox.net
Please  note that shipping charges are non-refundable. Any returned merchandise  must be in original, unaltered, condition. We recommend that all  returns or exchanges are insured for your protection, as we are not  responsible if these items are lost in the mail. If returning an item  for exchange, the new item will not incur additional shipping charges. 

Re-stringing

In the event that your jewelry item needs re-strung  within 30 days, we will repair the item and return it to you without  charge. You would be responsible for the cost of returning the item to  us, we would refund this expense to you in the form of free shipping on a  following order made from our website.
After 30 days, a $7.00 per  strand, re-stringing charge would apply, plus the cost of shipping. If  beads or findings need to be replaced, you would be billed the cost to  replace the lost item.
We are not responsible  for lost packages or damage that occurs when the package is returned to  us. We recommend that all returns are insured for your protection and  placed in a padded envelope or in a sturdy box with protective padding  to prevent damage to the item.

Limited Warranty

Glass Beads and Pendants:
Regardless of the  annealing or fusing procedure used, please be aware that these items are  glass and can crack, chip or break if dropped on a hard surface or  placed in boiling water. Crystals and SOME lampwork glass beads or  dichroic glass can be replaced, you would be billed the cost to replace  the broken item. A labor fee would be added plus shipping charges.

Wire Wrapped Jewelry:
Wires  can be pulled or mis-shaped if jewelry items are improperly stored or  with rough handling. I can usually repair this type of damage, but not  necessarily back to its original appearance. In the case of a bangle  bracelet or watch, a wire may eventually break with normal wear (this is  due to the nature of the wire and is not a defect in craftsmanship).  This could be repaired, you would be billed the cost of any wire needed  to complete the repair. A labor fee would be added plus shipping  charges.